BraVo café

Refund, return & cancellation policy

Cancelling an order

You can cancel free of charge any time before we start preparing Your order — just tell us at the cart or write to hello@bra-vo.com. Once preparation has started, the order can no longer be cancelled.

Uncollected orders

Orders are prepared fresh for the promised collection time. If an order is not collected, we cannot resell it and no refund is given.

Our mistake — full refund

If something is wrong on our side (wrong or missing item, an item we could not prepare, or we had to close before Your collection time), You will be refunded in full, in euro (EUR), to the original payment method, normally within a few business days.

Returns

Freshly prepared food and drink is perishable and exempt from the statutory right of withdrawal. For packaged products and flowers with a defect, contact us at the cart or at hello@bra-vo.com and we will make it right. Your statutory rights remain unaffected.

How to claim

Write to hello@bra-vo.com with Your order number (shown on Your ticket) and we will reply as soon as possible.