BraVo café

Terms & Conditions

These terms apply to purchases at our coffee cart and to online orders placed on bra-vo.com.

1. Who we are

BraVo café is operated by Bravo Vojtech Bratrsovsky (sole trader), place of business 43, Avenue Monterey, L-2163 Luxembourg, VAT LU32695457, business authorisation A42710. Contact: hello@bra-vo.com. Full details: Legal notice.

2. What we offer

Freshly prepared drinks, cakes and pastries, packaged specialty products and fresh flowers, sold at our cart at 43, Avenue Monterey, Luxembourg.

3. Online orders & collection

An online order is a reservation of Your items with a promised collection time shown before You confirm. All orders are collected in person at the cart — we do not deliver. The contract is concluded when the order is confirmed on-screen. Opening hours vary with the weather; if we cannot fulfil a confirmed order, You will be refunded in full.

4. Prices & payment

All prices are shown in euro (EUR, €) and include Luxembourg VAT. Online payments are charged in euro and processed by card via the myPOS checkout (Visa, Mastercard). At the cart You can pay by card or cash.

5. Cancellations & refunds

See our Refund policy. Freshly prepared food and drink is exempt from the statutory right of withdrawal as perishable goods; Your statutory rights regarding defective products remain unaffected.

6. If something goes wrong

Please tell us first — write to hello@bra-vo.com and we will answer within five working days. Most things are settled the same day. If we cannot agree, You may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr, or contact the Luxembourg Consumer Ombudsman Service (Service national du Médiateur de la consommation).

7. Law

These terms are governed by the laws of the Grand Duchy of Luxembourg.